Storage Fitzrovia Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Fitzrovia provides storage, removals, collection, delivery, packing, and related services to consumers and business customers. By making a booking, using our website, or allowing us to commence any service, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business who requests or receives services from Storage Fitzrovia.
We, us, our means Storage Fitzrovia.
Services means any removal, storage, packing, collection, delivery, loading, unloading, handling, or related service provided by us.
Goods means items, belongings, furniture, equipment, boxes, or other property that we handle, move, or store on your behalf.
Contract means the agreement between you and us for the supply of services, which incorporates these Terms and Conditions.
2. Scope of Services
We provide storage and related removal services, including but not limited to the collection, transportation, and delivery of goods, as well as short-term and long-term storage. Our services are supplied subject to availability and subject to these Terms and Conditions.
Any illustrations, descriptions, or information provided on our website or in advertising materials are for general guidance only and do not form part of the contract unless expressly confirmed by us in writing.
3. Booking Process
3.1 You may request a quotation for our services by phone, online form, or in person. Quotations are based on the information you provide regarding the property, access, volume and type of goods, distance, timing, and any special requirements.
3.2 Quotations are not binding until we confirm your booking in writing. A contract is formed only when we issue a confirmation of booking and you accept it in accordance with these terms.
3.3 You must ensure that all information supplied for a quotation or booking is accurate and complete. If we discover that information was inaccurate or incomplete, we may adjust the quotation, charge additional fees, or refuse to carry out some or all of the services.
3.4 We reserve the right to decline a booking at our sole discretion, without obligation to provide a reason.
4. Estimates and Quotations
4.1 Unless stated otherwise, quotations are estimates based on the services described and on normal access conditions. Quotations are valid for a limited period as specified in the quotation, after which they may be withdrawn or revised.
4.2 Quotations may be revised if:
a. You change the date, time, or nature of the services.
b. Access to the property is materially different from what was described or reasonably anticipated.
c. The volume, weight, or type of goods is greater than initially declared.
d. Additional services are requested or become necessary to complete the work safely and lawfully.
4.3 Any additional charges will be calculated in accordance with our standard rates at the time, or as otherwise agreed in writing.
5. Payments and Charges
5.1 Unless we agree otherwise in writing, payment in full for removal and storage services is due before the commencement of the services or at the time specified in the booking confirmation.
5.2 We may require a deposit to secure a booking. Deposits are applied against the total charges payable and may be non-refundable in certain circumstances, as set out in the cancellation section of these terms.
5.3 Acceptable payment methods will be specified in our booking documentation. You agree to provide valid payment details and authorise us to charge all amounts due in accordance with the contract.
5.4 If payment is not received by the due date, we may:
a. Suspend or cancel the services.
b. Refuse to load, transport, or deliver goods.
c. Apply interest on overdue amounts at the statutory rate or, if higher, our standard late payment rate, accruing daily until payment is received in full.
5.5 Storage fees are usually charged in advance for each storage period. If you fail to pay storage charges on time, we may exercise a lien over the goods and may ultimately sell or dispose of them in accordance with applicable law to recover unpaid amounts and reasonable costs.
6. Cancellations and Changes
6.1 You may cancel or reschedule your booking by giving us written notice. The following cancellation charges may apply, depending on the notice period:
a. More than seven days before the scheduled service date: any deposit may be refundable at our discretion, subject to reasonable administrative charges.
b. Between seven and two days before the scheduled service date: we may retain part or all of the deposit or charge a percentage of the quoted price to cover costs and loss of business.
c. Less than two days before the scheduled service date or on the day of service: we may charge up to the full quoted price.
6.2 Requests to change the service date, time, or scope are subject to availability and may involve additional charges. We will inform you of any price change before accepting the variation.
6.3 We may cancel or suspend the services at any time if:
a. You fail to pay any amount due.
b. You breach these Terms and Conditions.
c. Proceeding with the services would pose a risk to health and safety, property, or third parties.
d. We are prevented from performing the services by circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial action, or other events of force majeure.
6.4 Where we cancel services for reasons within our control, our liability will be limited to a refund of any amounts already paid for services not provided. We will not be liable for indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a. You have full legal title to the goods or the authority of the owner to move and store them.
b. Properties are accessible at the agreed times, including arranging parking, permits, lift access, and clear routes for removal teams.
c. Items are suitably packed unless packing services have been booked. Fragile or high-value items must be clearly marked and disclosed to us.
d. Any necessary third-party consents, certificates, or approvals are obtained before the services commence.
7.2 You must not ask our staff to carry out any unsafe or unlawful activity, including moving items in a way that risks injury or damage, or handling prohibited materials.
7.3 You agree to be present, or to appoint a representative to be present, at collection and delivery addresses to guide the team, answer questions, and check items. If no one is present, we may leave the goods in a safe location at our discretion, or return them to storage at your cost.
8. Prohibited and Restricted Items
8.1 You must not submit for removal or storage any items that are illegal, hazardous, perishable, explosive, flammable, or otherwise unsuitable for normal storage conditions. Prohibited materials include, without limitation, explosives, firearms and ammunition, gas cylinders, chemicals, solvents, toxic or biological materials, cash, securities, illegal substances, and goods that emit strong odours or are likely to attract pests.
8.2 Perishable foods, plants, and animals must not be placed into storage. We reserve the right to refuse to handle any goods that we consider unsafe, unhygienic, or unsuitable.
8.3 If prohibited or restricted items are found in your consignment, we may remove, dispose of, or surrender them to the relevant authorities without notice, and you will be liable for all associated costs, losses, and claims.
9. Waste, Disposal, and Environmental Regulations
9.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove items that constitute commercial or domestic waste unless specifically agreed in writing.
9.2 Where we agree to dispose of certain items, you confirm that you have the right to dispose of them and that they do not include hazardous or regulated waste. Additional charges will apply for disposal services, and any quotations for such services will be based on information you provide.
9.3 You must not leave unwanted items, packaging, or rubbish in storage units or on our premises. If we are required to clear or clean a storage space due to misuse or improper disposal of waste, you will be liable for reasonable cleaning, removal, and disposal charges.
9.4 You agree to comply with all applicable waste, recycling, and environmental laws and to follow any reasonable instructions we provide regarding separation of materials, recycling options, and safe disposal methods.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing our services. However, our liability is limited as set out in this section.
10.2 Unless we agree otherwise in writing, our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable sum per item or per consignment, subject to an overall cap on liability.
10.3 We strongly recommend that you obtain suitable insurance for your goods during removal and storage. Where we offer insurance options, full details and any applicable terms will be provided separately. It is your responsibility to ensure that any insurance cover is adequate for the value of your goods.
10.4 We shall not be liable for:
a. Loss of or damage to items of special, sentimental, or speculative value, including antiques, jewellery, artwork, collections, electronic data, or irreplaceable documents, unless you have specifically declared such items and we have agreed special terms in writing.
b. Normal wear and tear, minor scuffs, or cosmetic damage arising from ordinary handling, especially where items are not adequately protected or packed by you.
c. Loss or damage arising from inherent defects, faulty construction, or natural deterioration of goods.
d. Loss or damage arising from your failure to comply with these Terms and Conditions, including failure to properly prepare, pack, secure, or label items.
e. Indirect or consequential losses such as loss of profit, loss of use, or loss of opportunity.
10.5 We will not be liable for delays, non-performance, or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, war, terrorism, civil disorder, industrial disputes, road closures, vehicle breakdowns not caused by our negligence, or compliance with legal obligations.
11. Claims and Time Limits
11.1 You must inspect goods promptly on delivery or when visiting your storage unit. Any visible loss or damage must be reported to us in writing as soon as reasonably possible and in any event within a reasonable period after delivery or discovery.
11.2 For claims relating to storage, you must notify us in writing within a reasonable period from the date you first became aware, or ought reasonably to have become aware, of the issue.
11.3 We may request supporting evidence, including photographs, inventories, and proof of value. You agree to co-operate fully with any reasonable investigation we undertake in relation to a claim.
11.4 Failure to notify us within the required time or to provide requested information may prejudice your claim and may result in reduced compensation or rejection of the claim, subject to applicable law.
12. Storage Terms
12.1 Where we provide storage, you agree to comply with all site rules, security procedures, and access arrangements. Access to storage areas may be limited to specified hours and may be subject to presenting identification.
12.2 You must not share access codes, keys, or security devices without our consent. You are responsible for any actions taken by persons to whom you give access.
12.3 You must not cause damage to any part of the premises or interfere with the property or goods of other customers. If you cause damage, you will be liable for the reasonable cost of repair or replacement.
12.4 At the end of the storage period, you must remove all goods and leave the storage area clean and free of waste. If you fail to vacate, we may continue to charge storage fees and may take further action, including exercising a lien over the goods and disposing of them in accordance with law to recover unpaid sums.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you for the purposes of managing bookings, providing services, processing payments, and meeting our legal obligations. We will handle your personal data in accordance with applicable data protection laws.
13.2 You consent to us using your contact details to communicate with you about your booking, storage account, and related administrative matters. You may withdraw consent for certain types of communications where this does not affect our ability to perform the contract or comply with legal requirements.
14. General Provisions
14.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that contract.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
14.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service you receive.
14.4 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall it prevent any future exercise of it.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
