Fitzrovia Storage Terms and Conditions

These Terms and Conditions set out the basis on which Fitzrovia Storage provides self-storage and related storage services in the UK. By making a booking, paying a deposit, signing an agreement, or otherwise using our facilities, you agree to comply with these terms in full. If you are acting on behalf of another person or a business, you confirm that you have authority to bind that person or business to these terms. These terms are intended to be clear, fair, and practical, while protecting the rights and obligations of both the customer and the storage provider.

1. Booking process

To reserve a storage unit, you must complete the booking process and provide accurate, complete, and current information. We may ask for identification, proof of address, and additional verification before confirming access. A booking is only confirmed once we accept your request and, where applicable, receive any required payment. We reserve the right to refuse a booking if we have reasonable concerns relating to identity, legality, security, availability, or suitability of use. The Fitzrovia storage service may require you to specify the intended use of the unit, the estimated duration of storage, and the nature of the goods to be stored. You must not store any item that is prohibited by law, unsafe, hazardous, or otherwise unsuitable for a storage environment.

Any quote provided before booking is based on the information you give us and may change if your requirements change. If your storage needs differ from what was declared at the time of booking, we may need to amend the agreement, charge an adjusted fee, or decline continued storage. Access arrangements, unit sizes, availability, and opening conditions may vary from time to time. We may also require you to sign a storage agreement before you are given access to the unit. If you book on behalf of a company, you confirm that the company accepts responsibility for all charges, obligations, and liabilities arising under the agreement.

2. Payments, charges, and deposits

All fees must be paid in advance unless otherwise agreed in writing. Charges may include storage rent, administration fees, lock or key charges, insurance-related charges where applicable, late-payment fees, cleaning costs, removal costs, or other reasonable sums connected with your use of the service. The price for the storage unit service will be stated at booking or in your agreement and may be reviewed from time to time in accordance with the contract. Any changes to fees will be applied in line with the notice period stated in your agreement or as otherwise required by law.

You are responsible for ensuring that all payments are made on time and in full. If a payment method fails, is reversed, or is not authorised, you remain liable for the amount due and any associated charges. We may charge interest or reasonable recovery costs on overdue balances where permitted by law. Deposits, if taken, may be used to cover unpaid rent, damage, missing keys, cleaning, disposal, or other sums owed by you under these terms. Any unused balance will be returned after the agreement ends, subject to deductions that are lawfully due.

3. Use of the unit

You must use the unit only for lawful storage of items that are suitable for a dry, secure, and enclosed storage environment. The Fitzrovia self-storage service is not suitable for perishable goods, living creatures, flammable substances, illegal items, stolen property, explosives, weapons, hazardous chemicals, or any item that may damage the unit, other customers’ property, or the facility. You must not carry out trade, manufacturing, retail activity, accommodation, or any unsafe activity inside the unit. You are responsible for packing, labelling, and protecting your goods appropriately, including considering moisture, breakage, or deterioration risks. We may inspect a unit where we reasonably believe there is a breach of these terms, a safety concern, or an emergency situation.

4. Access and security

Access to the premises and unit is subject to our operating rules, security procedures, and any applicable restrictions. You must keep your access code, keys, locks, and any other security items secure and confidential. You are responsible for anyone you permit to enter the facility under your authority. We may suspend access if payment is overdue, if identity checks are incomplete, if we suspect misuse, or if access is needed for maintenance, health and safety, or legal reasons. While we take reasonable steps to protect the premises, you accept that no storage environment can guarantee absolute prevention of theft, loss, fire, flood, or other unforeseen events. You must promptly tell us if you believe your access credentials have been compromised.

If you notice damage, intrusion, or a security incident, you should report it as soon as reasonably possible so that we can assess the issue and take appropriate action. Delays in reporting may limit our ability to investigate or assist.

5. Cancellations and termination

You may cancel a booking or end your agreement by giving the notice required in your contract. Unless a different cancellation period is stated, cancellation will usually take effect only after the relevant notice has been received and any minimum rental period has expired. Refunds, if any, will depend on the terms of the booking, the timing of cancellation, and whether the service has already started. Administration fees or non-refundable charges may apply where permitted. If you vacate the unit early, you remain responsible for charges up to the end of the notice period or agreed rental term.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited items, use the unit unlawfully, or behave in a way that creates risk, nuisance, or damage. On termination, you must remove all goods, return keys or access devices, leave the unit clean and empty, and settle all outstanding sums. If items are left behind after the agreement ends, we may treat them as abandoned and deal with them in accordance with the contract and applicable law.

6. Liability and insurance

We will take reasonable care in providing the storage service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for loss or damage caused by matters outside our reasonable control, including weather events, fire, water ingress, pests, theft, power failure, civil disturbance, or acts of third parties. The customer is responsible for insuring stored goods for their full replacement value unless we have expressly agreed otherwise in writing.

You are responsible for ensuring that your goods are packed, protected, and insured appropriately. We do not inspect the contents of your unit and do not provide valuation, security guarantee, or expert advice on suitability of storage. If you cause damage to the premises, our equipment, or another customer’s property, you will be liable for the resulting loss, cost, or claim. Any claim you make against us must be supported by reasonable evidence, including details of the item, the alleged loss, and proof of value where applicable.

7. Waste, disposal, and environmental regulations

You must comply with all waste regulations and environmental laws when using the service. The Fitzrovia storage terms require you not to leave unwanted packaging, rubble, furniture, liquids, chemicals, or other waste in or around the unit unless we have expressly agreed to accept it. You must not abandon items, dump waste, or use the facility for disposal of goods that are not intended for storage. Any waste generated by loading, unloading, unpacking, or moving your goods must be removed by you unless a separate collection or disposal arrangement has been agreed in advance.

If we are required to clean, remove, sort, recycle, or dispose of items left by you, you will be charged all reasonable costs incurred, including labour, transport, recycling, landfill, specialist handling, and administrative expenses. You remain responsible for ensuring that any hazardous or regulated waste is handled lawfully by a properly authorised contractor. You must not store waste in a way that creates pollution, infestation, odour, leakage, or health and safety risk. Where an item is suspected to be contaminated or unlawful waste, we may isolate it, notify the relevant authority, or take any lawful action we consider necessary.

8. Customer responsibilities and prohibited conduct

You must keep your contact and billing details up to date and notify us promptly of any change that may affect the agreement. You must act reasonably and lawfully at all times while on the premises. The Fitzrovia storage agreement does not permit smoking, tampering with fire safety equipment, obstruction of access routes, or behaviour that risks injury, nuisance, or interference with other customers. You must follow all reasonable instructions relating to safety, loading, parking, and movement around the premises. Any person entering under your authority must also comply with these terms.

We may make and enforce operational rules from time to time for the safety and efficient operation of the facility. These may include restrictions on delivery times, vehicle movements, maximum unit occupancy, and handling procedures. A failure to follow operational rules may be treated as a breach of contract. We are entitled to refuse access or request immediate removal of any person whose conduct is unsafe, unlawful, or disruptive.

9. Abandonment, default, and enforcement

If you fail to pay rent, fail to collect goods, disappear without notice, or leave the unit in breach of the agreement, we may take action to recover amounts owed and protect the facility. This may include charging storage fees until the unit is cleared, applying recovery costs, or exercising any rights available under the contract or law over abandoned goods or unpaid amounts. Before disposing of or selling items, we will act in a manner that is commercially reasonable and consistent with any legal requirements. Any sale proceeds may be used to meet outstanding debts, costs, and expenses, with any surplus handled in accordance with the agreement and applicable law.

If your account is in default, you should contact us promptly and take immediate steps to remedy the breach. Delays may increase costs and reduce the options available to resolve the matter without further action.

10. Changes to these terms

We may update these terms from time to time to reflect changes in law, operational requirements, pricing structures, security procedures, or service arrangements. Where changes are material, we will give reasonable notice where required. Continued use of the Fitzrovia storage service after the changes take effect will be taken as acceptance of the updated terms. If you do not agree to a change that materially affects your rights, your remedy may be to end the agreement in line with the cancellation terms, subject to any minimum notice or fixed-term commitment.

11. General provisions

If any part of these terms is found unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing a right will prevent us from doing so later. Any waiver must be in writing to be valid. You may not transfer your rights or obligations under the agreement without our written consent. We may transfer or subcontract our rights and responsibilities where lawful and reasonable.

12. Governing law

These Terms and Conditions and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise or where mandatory legal rules require a different approach. If a dispute arises, both parties should first try to resolve it in good faith before beginning formal proceedings.

13. Acceptance

By completing a booking, making payment, or using the storage unit, you confirm that you have read, understood, and agreed to these terms. You also confirm that the information you provided is accurate and that you will comply with all applicable laws and site rules throughout the term of the agreement. The Fitzrovia storage terms and conditions are designed to support a secure, lawful, and efficient storage relationship, and your continued use of the service depends on following them.

Please review these terms carefully before storing any goods. If there is any inconsistency between these terms and a specific written agreement, the written agreement will prevail to the extent of that inconsistency.